We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Due to hygiene reasons our items are considered a "Personal Item" and therefore cannot be resold. We kindly ask for you to be completely committed to your order as we cannot issue a refund or exchange if you change your mind.If you have received a faulty or damaged item then please contact us within 48 hours of receiving it and attach a photo of the issue. We will send you a return address to seno the item back and inspect it before issuing a refund/replacement.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
RETURNS (IF APPLICABLE)
We accept return on products. Customers has the right to apply for return within 14 days after the receiptTo be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.Customers will only be charged once at most for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com
Please contact our Customer service at firstname.lastname@example.org to get the returned address.